Policies
Returns & Refunds
Our return policy, in plain language.
Bracketed text is a placeholder. Replace with your confirmed policy before launch.
Return window
[Return window — e.g. 30 days from delivery]
Eligible items
[Eligibility — e.g. unopened, unused items in original packaging]
For hygiene reasons, opened skincare products may not be eligible for return unless faulty.
Damaged or incorrect orders
[How damaged or incorrect orders are handled and within what timeframe]
How to start a return
[How to start a return — e.g. email support with your order number]
Email hello@example.com with your order number, or use the contact form.
Return shipping
[Who pays return shipping]
Refund timing
[How long refunds take to appear after approval]. Refunds are issued to the original payment method.